Shipping Policy
1. Delivery Areas
We currently deliver to:
- All major cities in India
- Most tier 2 and tier 3 cities
- Select rural areas
- Pin code verification available before order
2. Delivery Timeline
Standard delivery times:
- Metro cities: 3-5 business days
- Other major cities: 5-7 business days
- Remote areas: 7-10 business days
- Express delivery available in select cities
3. Shipping Charges
- Free shipping on all orders
- No minimum order value required
- Express delivery charges extra if opted
- Additional charges for remote locations
4. Order Tracking
Track your order:
- Tracking number provided via email
- Real-time tracking updates
- SMS notifications at key stages
- Track through our website or app
5. Delivery Process
- Professional delivery partners
- OTP verification at delivery
- Contactless delivery available
- Package safety guaranteed
6. Failed Delivery
In case of failed delivery:
- Three delivery attempts will be made
- Rescheduling option available
- Alternative address acceptance
- Return to origin after 3 failed attempts
7. Delivery Verification
- Photo ID proof required
- OTP verification mandatory
- Signature on delivery
- Package condition verification
8. Special Instructions
You can provide:
- Preferred delivery time
- Alternate contact number
- Security gate codes
- Landmark details
9. Shipping Restrictions
- No delivery to PO boxes
- No international shipping
- Address verification required
- Pin code serviceability check
10. Contact Support
For shipping-related queries:
- Email: shipping@refurbphones.com
- Phone: +91 1234567890
- WhatsApp: +91 1234567890
- 24/7 customer support